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Privacy & Security
This privacy policy is designed to notify visitors of the information we collect on the site and how we use it. The privacy policy only applies to the information collected online at itowels.com. Information We Gather The information we collect from you is provided to us by you when you submit an online request or contact us. When you place an order or fill out one of our online forms we will use this information to fulfill your order and provide you with up to date and relevant information about your order and other offerings. How We Use Your Information We use your information in three ways:
We are committed to continuously improving our website and any information that you provide us will be used to improve our website. Your information is also used to process your requests and orders. If you provide an email address we may use it to deliver relevant updates and information regarding your inquiry or order. We may also send updates, news and related products and services offered by iTowels to you. If you would like to unsubscribe from receiving emails from us in the future there are detailed instructions on how to unsubscribe at the bottom of every email. Protecting Your Information We take your information and its security very seriously. To keep your information save we have many security measures in place.
The goal of these security measures is to maintain the integrity of your personal information whenever you give it to us.
Cookie Use We use cookies on our website for a variety of reasons including remarketing. This online marketing method allows us to reach specific audiences so we are able to show the most relevant information to our customers. Cookies will also be used by third party vendors such as Google to display our ads online. Google and other parties use the cookies that are stored on your computer to service the highest quality ads to individuals based on their interest.
If any visitor wishes to opt out of the use of cookies they may by visiting: http://www.networkadvertising.org/choices/. Third Party Offers At our discretion we may offer or include third party products or services on our website. We are in no way responsible for the actions of these third parties as they have their own privacy policy. We will only partner with companies that we believe are of the highest quality, however we welcome all feedback from people who visit our site and will use this information to better our offerings. Information with Third Parties
When you give your personal information to us you can rest assured that we do not trade, sell, or transfer and of your personally identifiable information to other parties.
There are some third parties that help us operate our website in a productive way and improve the services we offer you. We share your information with these companies, however your information is only shared if these parties consent to keeping your information strictly confidential. Visitor Consent By using our website you consent to our privacy policy in its entirety.
Returns & Replacements
iTowels guarantees 100% customer satisfaction. If for any reason you are not 100% satisfied with your purchase you can exchange your order without any restocking charge. Claims must be made within 2 days of receipt of order.
Shipping charges are non refundable. For items returned that have free shipping, customer is responsible for the estimated shipping charges to the customer as well as the shipping charges back to our warehouse.
No exchanges are allowed on merchandise that has been laundered, used, worn, or decorated. In order to insure proper exchanges, you must contact us prior to returning merchandise by calling us toll free at +(866) 254-8383, or mail us at 470 Hollenbeck Street Suite 3 Rochester New York 14621